Someone will be onsite every day from at least 10am – 3pm for Bertholders or if there are any special requests…
(We had intended to open this month but staff illness, supplier shortages, a terrible forecast, and rising lake levels have meant that we have taken the decision to close the site to the public and start getting ready for winter)
All hire bookings will be honored – assuming the weather on the day is suitable. Given the poor long term forecast we are not taking further hire bookings at this point, but we will take bookings on the day when the weather is amenable, and boats / staff are available.
Short answer: Don’t worry – we can change it, cancel it or rebook it.
Long answer: If you’ve booked to go out on the water, there are a few things it’s reassuring to know:
1) if the weather is foul and we don’t think it’s safe for you to go out, we will cancel and offer you a choice of full refund or rebook you to another day
2) if the weather isn’t suitable for your booked activity but a different activity would be ok, we’ll offer you the choice of switching, as long as we have availability for the alternative activity. If we can’t, or you don’t want to switch, then we’ll rebook or refund.
3) if it’s just a bit drizzly and not windy, we’ll still encourage you to go out and have a great time. Often, the best experiences happen in those conditions and it’s well worth a try. The weather can also brighten up very quickly.
4) Talk to us. If we think it’s safe, but you think it would be an unpleasant and unhappy experience, then we can rebook you to another day/time.
Like many others, we can’t wait for this whole situation to be over and for life to return to normal.
Now that the government has given us more responsibility in deciding what precautions to take, we have many things to consider. First and foremost – the safety of our staff and customers is our top priority. We also have to consider the possibility of staff having to isolate and what would happen if multiple staff have to isolate at once. Then there’s the fact that it’s the summer holidays and our business relies on this 6 week window to bolster the rest of the year, especially after long lockdowns. Having to close for a few weeks due to staff isolation would be a disaster.
Taking all that into consideration, we’ve made the decision to continue with the precautions in place at the moment. We therefore ask that you continue to socially distance and wear a mask in the buildings, unless you are exempt – it’s just while you go to the loo and order food or drinks. We are aware that many people won’t be carrying masks anymore so we will have them available for your use. Our extra cleaning will also continue and our staff will continue to take precautions.
We know that many of you are fed up of the rules. We are too. So we’d like to say a huge thank you for taking these precautions to help us.
So we are offering kayak hire from 8am, with a special rate of £40 per boat to hire from 8am till 2pm. Singles, Tempos (fast single boats for experienced paddlers) and Doubles (set up as singles are available). Buoyancy aids and wetsuits are available at no extra charge (buoyancy aids must be worn).
We’re offering some very special introductory prices for our first month of opening. (Yes, we could take advantage of cancelled holidays and staycations by increasing our prices, but that’s not who we are.)
First up is our awesome new family sized paddle board at a special introductory price of just £55 for 2 hours! Weight dependant, the board suits 6-8 people. Fully loaded, that’s just £3.44 per person per hour!! Are we crazy?
Bookings will be available on the website from the end of next week and this offer will be available from 29th April to the 31st May.
After that, it’ll still be a great price at just £80 for two hours.
If you think this is a brilliant offer, please let your friends know and watch out for more special prices being announced over the coming weeks.