- Customers will receive a full refund if notice of cancellation has been received a minimum of 3 days before the booked activity.
- Customers will receive a gift voucher, if notice of cancellation has been received the day before the booked activity.
- If Nichol End Marine needs to cancel a booking, it may be due to lake conditions, extreme weather, lockdown/government advice, or other unforeseen circumstances. In such cases, a full refund will be given. Please note we do not postpone or cancel based on an advance weather forecast. These forecasts are often inaccurate. A decision is normally made on the day of hire.
- Depending on our risk assessments on the day, we may offer an alternative activity or shorter duration. You are under no obligation to accept these alternatives. If the new activity is cheaper, a partial refund will be given.
To request a refund or alternative session or a gift card or if you have any other queries please use the form below. Please include your booking reference to make it easy to find your booking.
